E Transfers Disappearing From Some Rbc Accounts Bank Says

Several people pointed out the issue on social media on Friday, saying that the money that had been previously deposited in their account had disappeared.
“He was there yesterday and now he is gone. What is going on?”  wrote a Twitter user.
“What is the deal? I received a confirmation that an electronic transfer was deposited in my account last night and the money is not yet in the account,” another posted.
RBC acknowledged a “technical issue” that resulted in the recent filing of electronic transfers and said it was working to resolve it.
Affected remittances were shipped between 12 p.m.  EST on April 13 at 11 p.m.  EST on April 14, according to a statement on the bank’s website.
“In particular, the impact is limited to electronic transfers that are automatically deposited and do not appear in customer accounts. Electronic transfers sent outside of this time period are not affected,” the statement said.

		@RBC Where is my money !!  This is completely unacceptable, no statement was issued, nothing.
	– Samantha Harris (@ Sam_Harris16) April 15, 2022
“We apologize for any inconvenience and thank you for your patience.”
The company did not provide further details on the nature of the technical issue when it contacted CTV News. 
Asked how long it might take for the money to reappear in customers’ accounts, an RBC spokesman said the bank was “working to publish these records and to reflect the exact balances of the accounts as soon as possible”.

title: “E Transfers Disappearing From Some Rbc Accounts Bank Says " ShowToc: true date: “2022-10-28” author: “Michael Maicus”

On Friday afternoon, the company said that the “technical issue” that caused the disappearance of the money had been resolved.
“Customers will now have to wait to see the funds reflected in their accounts,” a spokesman said in an email shortly before 4 p.m.
“We apologize for any inconvenience this may have caused and we thank our customers for their patience as we worked to resolve the issue.”
RBC did not provide further details on the nature of the technical problem when asked by CTV News.
Several customers pointed to the issue on social media on Friday morning, saying that the money that had previously been deposited in their account had been lost.
A woman from Burnaby, BC, told CTV News that she woke up and found that her account had a negative balance due to a lack of electronic transfer.  She feared that the situation would put her family in a difficult position in view of Easter.
“We do not have much, so anything that comes out of our account will obviously affect us,” said Dee, who asked not to use her last name for privacy reasons.
“Your kids rely on the Easter bunny to give them some presents, and what do you do? How do you explain that?” 

		@RBC Where is my money !!  This is completely unacceptable, no statement was issued, nothing.
	– Samantha Harris (@ Sam_Harris16) April 15, 2022
Royal Bank has assured customers that any charges or commissions incurred as a result of the missing electronic transfers will be refunded.
Affected remittances were shipped between 12 p.m.  EST on April 13 at 11 p.m.  EST on April 14, according to a statement on the bank’s website.
“Electronic transmissions sent outside of this time period are not affected,” he said.