Stephanie Cybriwski’s father, Myron, first called 911 around 5:20 a.m.  on May 14.
He told the dispatcher that he fell and hit his head a few days earlier.  His head had been hurting ever since and he had trouble getting out of bed.
“I don’t know what’s going on,” Myron Cybriwski is heard saying in French.
The dispatcher told him it could take up to seven hours for paramedics to arrive.  She asked him to call back if his symptoms worsened.
Cybriwski called again about 15 minutes later and again two hours later, but continued to wait.
Around 4:15 p.m., it was 911 personnel who called the phone this time, trying to reach Cybriwski — but there was no answer.
A message was left asking him to call back to reassess, explaining that there were still significant delays in the arrival of patients.

Myron, 65, called 911 on May 14 because of a headache after a fall a few days earlier. (Photo courtesy of Stephanie Cybriwski) When paramedics finally arrived around 4:50, Cybriwski was dead. It had been over 11 hours since he made the initial call. Stephanie Cybriwski wonders if the tragedy could have been avoided if it weren’t for the “dismissive” communication from the 911 dispatcher and the overall lack of health care resources. “There is so much information missing. Why weren’t more questions asked?” Cybriwski said, speaking to CTV News on Friday. Stephanie Cybriwski is pictured with her father, Myron, who died while waiting for an ambulance in Montreal. (Photo courtesy of Sephanie Cybriwski) “The first call, it was so quick to dismiss him. He says he fell on his face recently, hit his head, and there are no follow-up questions. They just ask if he’s bleeding and if he’s had any recent COVID’. “There is no message “do you live alone? Is there someone you can call for help?”

STATIC RESEARCH

Cybriwski is also calling on the government to improve emergency response times by providing more resources.
Chantal Comeau, a spokesperson for Urgences-Sante, declined to comment on the case as it is currently under investigation by the coroner.
However, he said 19 paramedics have been hired since May and Urgences-Sante plans to hire another 23 in September.
The aim is to have 100 more paramedics by the end of March.
It’s not the first time such an incident has been in the spotlight recently: earlier this month, a 91-year-old Montreal woman died while waiting seven hours for an ambulance. 
The incident led the paramedics union to speak out about poor working conditions. 
“They’re just fed up with the whole situation,” union spokesman Luc Beaumont said at the time.  “We’re getting just over 1,000 calls a day and we’re understaffed.”