The Fall River resident, NS, said she logged into her account at the Royal Bank of Canada (RBC) to pay some bills with money she received via email from clients of her small business. But the money was not there. “It was a little worrying,” Shields said. He had received confirmation on Thursday night that the money had been successfully transferred, so the fact that it was missing was a cause for concern. Shields even had her husband transfer money to her to make sure things were going well. His deposit was successfully transferred. “Which was more worrying than the money not being there from the beginning,” he said.

Others have similar problems

Shields says it checked social media and the bank’s website, but there was no information addressing the issue. He knew the banks were closed on Friday and Monday due to the Easter weekend and he was worried he would end up worrying about it for days. CBC News has heard from other bank customers facing similar problems. Halifax-based Jeff Black says $ 2,355.97 was automatically deposited electronically into his RBC account on Thursday, but those funds were missing when he looked at his account on Friday. (CBC News / Google Meet)
Jeff Black, a weapons engineering technician based in Halifax with the Royal Canadian Navy, logged into his RBC account on Friday morning and discovered that the $ 2,355.97 automatically deposited via electronic mail on Thursday was missing. The money was to be used to pay his property taxes and the supplies he needed before he went to sea for three weeks. “It made me feel nervous at first, since I received a lot of money yesterday, and then everything was gone,” he said. It was a similar story for Christine Hunt, an auditor and administrator at Newmarket, Ont. She logged in to her account to find missing money and the overdraft account. Christine Hunt of Newmarket, OD, says $ 1,000 is missing from her RBC account. He says he called RBC to find the money and waited in line for two hours before turning off the phone. (CBC News / Google Meet)
“I was in a panic because it’s $ 1,000. Where did it go? And the fact that it does not even say it bounced. It ‘s like it never happened,” he said on Friday. Hunt found the email confirming the deposit via e-transfer, but still called RBC to find the missing money. He says he waited in line for two hours before the phone hung up. With her bank account in negative territory, she withdrew $ 200 from her credit line to cover a down payment. But he has no answers yet as to when he will get his money back. “I do not know what will happen. Will they charge me because I really got in the red?” said Hunt. “The fact that it is not even registered as it has ever been filed – it is just empty – is so strange.” Hi Shelley, thanks for your message. We are currently experiencing a problem with electronic transfers, which has resulted in the recent submission of transfers. We are working to resolve this as soon as possible and we appreciate your patience ^ SB – @ RBC

Technical problem with electronic transport, says the bank

In a statement sent via email to CBC News, RBC said it had encountered a technical problem with some electronic transmissions. “Electronic money transfer remittances sent between Wednesday, April 13, midnight ET and Thursday, April 14, 23:30 pm ET may not appear on customer accounts,” the statement, published on RBC’s mobile banking application, said. . “Electronic transfers sent outside of this time period are not affected. We are working to publish these records and to reflect accurate account balances as soon as possible.” The financial institution did not give further explanations as to what caused the problem, but apologized for any inconvenience caused to its customers by the issue. Customers calling RBC will hear a recorded message saying that some customers are experiencing problems when trying to use Interac e-transfer. RBC also responds to customers on Twitter. “We are currently facing a problem with e-transfers that has resulted in the recent submission of transfers. We are working to resolve the issue as soon as possible and we appreciate your patience,” a tweet said. A spokesman for Interac, Canada’s main fund transfer network, said his service was “functioning normally” but that he knew one of his “financial institution partners was having a problem at the end”. Shields, meanwhile, said she was looking forward to seeing her money and understood how it’s happening. “As long as the money shows up. It would be nice to see it,” he said. “It would be nice to know that there was a problem, that they knew it and they were fixing it.”