In a statement Monday, a spokesman for Sunwing Travel Group said the airline’s systems provider was experiencing a system-wide system problem affecting air carriers worldwide, including Sunwing flights.
The Sunwing website shows that almost all flights scheduled for Monday – more than 40 – have been delayed, some more than 12 hours.
“We sincerely regret the impact this has on our customers’ travel plans and are working diligently with our technology provider to resolve the issue as soon as possible,” the statement said.
Jean-Hugues Demers from Boucherville, Que. he was waiting in the lobby of a Cuban resort with his girlfriend and friends.
The group left Montreal on April 6 for a week at the Paradiso Resort in Varadero, Cuba. They were supposed to return to Canada by the end of the weekend, until Demers learned that their flight was delayed.
Jean-Hughes Demers says he is frustrated with Sunwing’s crisis management. (Kwabena Oduro / CBC)
“I just texted my boss this morning, telling him I would be in tonight, but now I do not know,” he said.
“Our hotel was very good … but it ‘s still hot and we want to know what happened.”
Demers says he will continue to try to get some answers.
“Information does not change”
Anne Estabrook said she and her children waited at a Mexican airport for an hour before officials told them for the first time that the system had crashed. They were supposed to return to Vancouver early Monday.
“It turned into about six hours of sitting on the floor at the Mexican airport without knowing what was going on,” he said.
“Every time they inform us, [they say]”I will tell you in an hour,” he said. “This has happened six or seven times, and the information does not change after this time.”
Six hours sitting on the floor at the Mexican airport without knowing what is going on.- Traveler Anne Estabrook
Estabrook says her family vacation in Puerto Vallarta, Mexico, was her first time traveling by plane.
“We tried to do something fun as a family and get away; that’s the way it was,” he said. “I think I would still do it [travel] again, maybe not with Sunwing. ”
The airline, meanwhile, says it is “doing its best” to inform passengers about how their flights are being affected and encourages passengers scheduled scheduled for the next day to check their flight status before heading to the airport.
He also states that he coordinates hotel accommodation and airport transfers with the destination management company.
title: “Sunwing Flights Delayed Passengers Feeling Stranded Amid Network Wide Issue " ShowToc: true date: “2022-12-04” author: “James Stephens”
In a statement Monday, a spokesman for Sunwing Travel Group said the airline’s systems provider was experiencing a system-wide system problem affecting air carriers worldwide, including Sunwing flights.
The Sunwing website shows that almost all flights scheduled for Monday – more than 40 – have been delayed, some more than 12 hours.
“We sincerely regret the impact this has on our customers’ travel plans and are working diligently with our technology provider to resolve the issue as soon as possible,” the statement said.
Jean-Hugues Demers from Boucherville, Que. he was waiting in the lobby of a Cuban resort with his girlfriend and friends.
The group left Montreal on April 6 for a week at the Paradiso Resort in Varadero, Cuba. They were supposed to return to Canada by the end of the weekend, until Demers learned that their flight was delayed.
Jean-Hughes Demers says he is frustrated with Sunwing’s crisis management. (Kwabena Oduro / CBC)
“I just texted my boss this morning, telling him I would be in tonight, but now I do not know,” he said.
“Our hotel was very good … but it ‘s still hot and we want to know what happened.”
Demers says he will continue to try to get some answers.
“Information does not change”
Anne Estabrook said she and her children waited at a Mexican airport for an hour before officials told them for the first time that the system had crashed. They were supposed to return to Vancouver early Monday.
“It turned into about six hours of sitting on the floor at the Mexican airport without knowing what was going on,” he said.
“Every time they inform us, [they say]”I will tell you in an hour,” he said. “This has happened six or seven times, and the information does not change after this time.”
Six hours sitting on the floor at the Mexican airport without knowing what is going on.- Traveler Anne Estabrook
Estabrook says her family vacation in Puerto Vallarta, Mexico, was her first time traveling by plane.
“We tried to do something fun as a family and get away; that’s the way it was,” he said. “I think I would still do it [travel] again, maybe not with Sunwing. ”
The airline, meanwhile, says it is “doing its best” to inform passengers about how their flights are being affected and encourages passengers scheduled scheduled for the next day to check their flight status before heading to the airport.
He also states that he coordinates hotel accommodation and airport transfers with the destination management company.
Knowing your rights
The maintenance of a computer system is the responsibility of the airline itself, said Gábor Lukács, a passenger rights activist.
“There may be some really great responsibilities, such as breach, such as internet cables being accidentally cut, but airlines have to have surprises,” he said.
When a passenger is delayed or a flight is canceled for reasons beyond the carrier’s control, he said, the passenger owes not only meals, accommodation and fast transport to his destination, but also up to $ 1,000 in financial compensation for inconvenience.
“If other airlines are not affected, then Sunwing should buy you a ticket in its own dime on other airlines’ flights,” he said.
Gábor Lukács, an advocate for airline passenger rights, says passengers are entitled to up to $ 1,000 in financial compensation if their flight is delayed or canceled for air traffic control reasons. (Andrew Vaughan / Canadian Press)
It also urges passengers to be aware of airlines’ lack of transparency regarding passenger rights.
“You do not ask the airline about your rights, you tell them about your rights,” he said.
“You are informed independently of what your rights are and then you submit an updated claim to the airline, telling it these are the things you owe me.”
